I got this super valuable from someone new to the service, probably will help you guy if ever run a satellite too:
- they don’t understand guest account -
probably I’ll remove this feature, too hard for new user to understand. see edit below. - when they try their email, it got to spam directory, they don’t know that, you must remind them to check spam directory.
- I show [GLOBAL] and [US_SELECT_11] to them, it confused them, placement is hard for customer to understand, probably this feature should only be enable for advance user only, user don’t know/care about this, it should be hidden by default.
- You need to have pricing page even when your service don’t charge (yet), user expect that page, then wrote on that: you do not charge yet as it is on experimental phase.
Small reminder, right now I’m executing this plan A marketing plan for storj protocol (via mouth of words), if you don’t like it, I include how to opt out at the end of the post.
P/s: actually, it a layer deeper than that, it is because I redirect from login as guest to login page that cause confusion. In the past, I try login them immediatelly, but because of captcha, when register and login, it is require input captcha twice, that why I redirect them to login page - should have face this problem head on without redirect them anywhere.