Node dashboard quit working and will not restart

[Alexey]

Please, try to run a network troubleshooting tool integrated to Windows, it should fix the network issues.
If the service still not start and you still see errors like

2020-09-17T04:13:05.690-0400 WARN trust Failed to fetch URLs from source; used cache {“source”: “https://tardigrade.io/trusted-satellites”, “error”: “HTTP source: Get “https://tardigrade.io/trusted-satellites”: dial tcp: lookup tardigrade.io: no such host”, “errorVerbose”: “HTTP source: Get “https://tardigrade.io/trusted-satellites”: dial tcp: lookup tardigrade.io: no such host\n\tstorj.io/storj/storagenode/trust.

Then your network still not work. Try to reset the network settings for your network adapter to automatic and make your local IP static on the router. It’s usually in the DHCP section.
Then try to restart the storagenode from the elevated PowerShell

Restart-Service storagenode

If you still have issues, make sure that your firewall is working, if you disabled it, please, enable back - it’s required service. Configure the firewall to allow incoming traffic to the 28967 port.
After that try to restart the storagenode service again.
If the error is still persist - check your antivirus, if you used some third party antivirus instead of integrated Defender. If you have an antivirus then add the storagenode.exe, storagenode-updater.exe and the data folder to the exceptions list of your antivirus.
And try to restart the storagenode service again.

[Musicman9566]

Here are the results of my work today

I have changed and checked so many settings I have lost track of everything I have changed (and with each change I have retried to start the node)
I feel like I have done everything that you asked me to but with the same results
I cannot get access to my router thru a web browser, I can only change the settings by contacting my ISP
We have gone over every area that we could and they assure me that they have given me a static address which is listed in my ipconfig file on IPv4 and port 28967 is open
I have no confidence in “yougetsignal” because I ran a check on several different IP/port combinations and they all showed closed. On their web site they give a list of common ports and the option to run a scan on all of them at once. I ran this all inclusive scan on a few different IP addresses and the only one I found open was 24.101.77.85 : 80.
So at this point If I can’t delete everything and start again I will have to stop my efforts to make this work.
I thought that I read where files were stored on several different sites so I will just delete the Storj files on my hard drive unless you have some other way to remove them. I’m open for any suggestions from you but I’m finished with the endless task of changing an endless amount of settings. I’m not that techy or patient to continue to change the same settings over and over again. Please don’t think that I am not grateful for your help but I have discovered that I am in way over my head and I have to move on to some other way to make a penny or two.

[nerdatwork]

Could you please try reinstalling Storj GUI ?

A program needs to be running in order for port to show open so yougetsignal is right to show it closed.

I could try to help with teamviewer if you want.

[Musicman9566]

That would be great but I’ll have to wait until tomorrow.

[Musicman9566]

Reinstalled Storj, dashboard came up but I’m Offline.

[nerdatwork]

Double check these

My Node is OFFLINE for 2 hours

It should connect in seconds. There are a few things you should check. Start with checking the port. On https://www.yougetsignal.com/tools/open-ports/?port=28967 you can fill in the domain or IP you are using in the run command. Then check the port. If it’s closed, it could still be several things. Make sure the WAN IP you see in your router settings matches the IP shown on the above page. Make sure your port forward is set up correctly. That means no filter on incoming IPs, forwarding to th…

[Musicman9566]

The port musicman9566.ddns.net:28967 is open but the docker command is not recognized in cmd or powershell

[nerdatwork]

Show a screenshot of the command

[Musicman9566]

docker exec -it storagenode ls -l /app/identity

[nerdatwork]

You are using GUI. You should focus on commands under GUI WINDOWS. You are not using docker.

[Musicman9566]

Sorry, I just used the command in the post the I was directed to. Is there a correct command for identity check in GUI?

[nerdatwork]

https://documentation.storj.io/dependencies/identity#confirm-the-identity

[Musicman9566]

Got 2 and 3 from PowerShell

[nerdatwork]

What does the log show ?

[Musicman9566]

2020-09-19T12:15:43.325-0400 ERROR orders listing orders {“error”: “order: unexpected EOF”, “errorVerbose”: “order: unexpected EOF\n\tstorj.io/storj/storagenode/orders.readLimit:515\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite.func1:238\n\tpath/filepath.walk:360\n\tpath/filepath.walk:384\n\tpath/filepath.Walk:406\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite:196\n\tstorj.io/storj/storagenode/orders.(*Service).sendOrdersFromFileStore:398\n\tstorj.io/storj/storagenode/orders.(*Service).SendOrders:192\n\tstorj.io/storj/storagenode/orders.(*Service).Run.func1:139\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:20:27.530-0400 ERROR orders listing orders {“error”: “order: unexpected EOF”, “errorVerbose”: “order: unexpected EOF\n\tstorj.io/storj/storagenode/orders.readLimit:515\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite.func1:238\n\tpath/filepath.walk:360\n\tpath/filepath.walk:384\n\tpath/filepath.Walk:406\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite:196\n\tstorj.io/storj/storagenode/orders.(*Service).sendOrdersFromFileStore:398\n\tstorj.io/storj/storagenode/orders.(*Service).SendOrders:192\n\tstorj.io/storj/storagenode/orders.(*Service).Run.func1:139\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:24:49.078-0400 INFO contact:service retries timed out for this cycle {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”}
2020-09-19T12:25:09.079-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 1, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:25:29.750-0400 ERROR orders listing orders {“error”: “order: unexpected EOF”, “errorVerbose”: “order: unexpected EOF\n\tstorj.io/storj/storagenode/orders.readLimit:515\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite.func1:238\n\tpath/filepath.walk:360\n\tpath/filepath.walk:384\n\tpath/filepath.Walk:406\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite:196\n\tstorj.io/storj/storagenode/orders.(*Service).sendOrdersFromFileStore:398\n\tstorj.io/storj/storagenode/orders.(*Service).SendOrders:192\n\tstorj.io/storj/storagenode/orders.(*Service).Run.func1:139\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:25:30.089-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 2, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:25:52.112-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 3, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:26:16.122-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 4, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:26:44.145-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 5, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:27:20.155-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 6, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:28:12.210-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 7, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:29:36.182-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 8, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:30:39.680-0400 ERROR orders listing orders {“error”: “order: unexpected EOF”, “errorVerbose”: “order: unexpected EOF\n\tstorj.io/storj/storagenode/orders.readLimit:515\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite.func1:238\n\tpath/filepath.walk:360\n\tpath/filepath.walk:384\n\tpath/filepath.Walk:406\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite:196\n\tstorj.io/storj/storagenode/orders.(*Service).sendOrdersFromFileStore:398\n\tstorj.io/storj/storagenode/orders.(*Service).SendOrders:192\n\tstorj.io/storj/storagenode/orders.(*Service).Run.func1:139\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:32:04.199-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 9, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:35:35.832-0400 ERROR orders listing orders {“error”: “order: unexpected EOF”, “errorVerbose”: “order: unexpected EOF\n\tstorj.io/storj/storagenode/orders.readLimit:515\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite.func1:238\n\tpath/filepath.walk:360\n\tpath/filepath.walk:384\n\tpath/filepath.Walk:406\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite:196\n\tstorj.io/storj/storagenode/orders.(*Service).sendOrdersFromFileStore:398\n\tstorj.io/storj/storagenode/orders.(*Service).SendOrders:192\n\tstorj.io/storj/storagenode/orders.(*Service).Run.func1:139\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:36:40.368-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 10, “error”: “ping satellite error: rpccompat: dial tcp 78.94.240.189:7777: i/o timeout”, “errorVerbose”: “ping satellite error: rpccompat: dial tcp 78.94.240.189:7777: i/o timeout\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:40:41.484-0400 ERROR orders listing orders {“error”: “order: unexpected EOF”, “errorVerbose”: “order: unexpected EOF\n\tstorj.io/storj/storagenode/orders.readLimit:515\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite.func1:238\n\tpath/filepath.walk:360\n\tpath/filepath.walk:384\n\tpath/filepath.Walk:406\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite:196\n\tstorj.io/storj/storagenode/orders.(*Service).sendOrdersFromFileStore:398\n\tstorj.io/storj/storagenode/orders.(*Service).SendOrders:192\n\tstorj.io/storj/storagenode/orders.(*Service).Run.func1:139\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:45:21.840-0400 ERROR orders listing orders {“error”: “order: unexpected EOF”, “errorVerbose”: “order: unexpected EOF\n\tstorj.io/storj/storagenode/orders.readLimit:515\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite.func1:238\n\tpath/filepath.walk:360\n\tpath/filepath.walk:384\n\tpath/filepath.Walk:406\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite:196\n\tstorj.io/storj/storagenode/orders.(*Service).sendOrdersFromFileStore:398\n\tstorj.io/storj/storagenode/orders.(*Service).SendOrders:192\n\tstorj.io/storj/storagenode/orders.(*Service).Run.func1:139\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:45:32.345-0400 ERROR contact:service ping satellite failed {“Satellite ID”: “118UWpMCHzs6CvSgWd9BfFVjw5K9pZbJjkfZJexMtSkmKxvvAW”, “attempts”: 11, “error”: “ping satellite error: rpccompat: context deadline exceeded”, “errorVerbose”: “ping satellite error: rpccompat: context deadline exceeded\n\tstorj.io/common/rpc.Dialer.dialTransport:211\n\tstorj.io/common/rpc.Dialer.dial:188\n\tstorj.io/common/rpc.Dialer.DialNodeURL:148\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatelliteOnce:124\n\tstorj.io/storj/storagenode/contact.(*Service).pingSatellite:95\n\tstorj.io/storj/storagenode/contact.(*Chore).updateCycles.func1:87\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-09-19T12:50:28.146-0400 ERROR orders listing orders {“error”: “order: unexpected EOF”, “errorVerbose”: “order: unexpected EOF\n\tstorj.io/storj/storagenode/orders.readLimit:515\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite.func1:238\n\tpath/filepath.walk:360\n\tpath/filepath.walk:384\n\tpath/filepath.Walk:406\n\tstorj.io/storj/storagenode/orders.(*FileStore).ListUnsentBySatellite:196\n\tstorj.io/storj/storagenode/orders.(*Service).sendOrdersFromFileStore:398\n\tstorj.io/storj/storagenode/orders.(*Service).SendOrders:192\n\tstorj.io/storj/storagenode/orders.(*Service).Run.func1:139\n\tstorj.io/common/sync2.(*Cycle).Run:152\n\tstorj.io/common/sync2.(*Cycle).Start.func1:71\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}

[nerdatwork]

Show screenshot of dashboard too

[Musicman9566]

[deathlessdd]

Im seeing 2 posts related with windows GUI This one New node: offline
Is anyone else having issues with windows GUI not working correctly because of 118 creating issues?

[nerdatwork]

Are you using Chrome to view the dashboard ?

[Musicman9566]

Yes