Node just gone and service not found

Node Operators troubleshooting
1

Today my node seems to be gone.
Not sure if a Windows restart occurred as I was not in front of my PC.
No dashboard, no service to start/stop in Powershell.
I see this in my logs around 21:14 of yesterday. I am trimming to make it a bit readable.
Could you help, please?

…2020-02-14T21:12:18.871+0100 INFO piecestore deleted {“Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Piece ID”: “SPCRUBR5HXPZWETVEN4G3FEIBDMQRPMUAVE245KCITDVIPHAQCBA”}
2020-02-14T21:13:20.926+0100 INFO Stop/Shutdown request received.
2020-02-14T21:15:02.838+0100 INFO Configuration loaded from: C:\Program Files\Storj\Storage Node\config.yaml
2020-02-14T21:15:05.574+0100 INFO Operator email: xxx@xxxxxx.com
2020-02-14T21:15:05.574+0100 INFO operator wallet: xxxxxxxxxxxxxxx
2020-02-14T21:15:08.213+0100 ERROR version Failed to do periodic version check: version control client error: Get https://version.storj.io: dial tcp: lookup version.storj.io: no such host
2020-02-14T21:15:11.083+0100 INFO db.migration Database Version {“version”: 28}
2020-02-14T21:15:12.001+0100 WARN trust Failed to fetch URLs from source; used cache {“source”: “https://tardigrade.io/trusted-satellites”, “error”: “HTTP source: Get https://tardigrade.io/trusted-satellites: dial tcp: lookup tardigrade.io: no such host”, “errorVerbose”: “HTTP source: Get https://tardigrade.io/trusted-satellites: dial tcp: lookup tardigrade.io: no such host\n\tstorj.io/storj/storagenode/trust.(*HTTPSource).FetchEntries:63\n\tstorj.io/storj/storagenode/trust.(*List).fetchEntries:90\n\tstorj.io/storj/storagenode/trust.(*List).FetchURLs:49\n\tstorj.io/storj/storagenode/trust.(*Pool).fetchURLs:240\n\tstorj.io/storj/storagenode/trust.(*Pool).Refresh:177\n\tstorj.io/storj/storagenode.(*Peer).Run:450\n\tmain.cmdRun:206\n\tstorj.io/storj/pkg/process.cleanup.func1.2:299\n\tstorj.io/storj/pkg/process.cleanup.func1:317\n\tgithub.com/spf13/cobra.(*Command).execute:826\n\tgithub.com/spf13/cobra.(*Command).ExecuteC:914\n\tgithub.com/spf13/cobra.(*Command).Execute:864\n\tstorj.io/storj/pkg/process.ExecWithCustomConfig:79\n\tstorj.io/storj/pkg/process.Exec:61\n\tmain.(*service).Execute.func1:66\n\tgolang.org/x/sync/errgroup.(*Group).Go.func1:57”}
2020-02-14T21:15:12.337+0100 INFO preflight:localtime start checking local system clock with trusted satellites’ system clock.

2

try to flush your dns and restart node.

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3

I can’t use “Start-Service storagenode” or “Stop-Service storagenode” as service is not there.
I don’t know how to flush DNS here, could you tell me how?

4

do you have GUI Node or docker?

5

I went through the installation process with the .msi file…

6

doest it started to work?

7

Yes,it has been working stable and online for weeks or a month

8

in cmd write ipconfig /flushdns

9

I did it successfully, but still don’t know how to start the node

10

go to services and find storagenode service

11

It works :slight_smile:

I can’t start/stop from Powershell as before, but can do in services panel.

Thanks for your help Vadim

12

you can use my toolbox, it wil show you lot of things in 1 place. but you need to add node propertly.

1 Like
13

You should be able to stop/start node from the elevated powershell (i.e. with administrator’s rights)

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14

After “Stop-Service storagenode” (same with “Start”) I get "Stop-service : service ‘Storj V3 Storage Node (storagenode)’ cannot be stopped due to the following error: Service storage node cannot be opened in the device ‘.’ "

15

Correction:
You were right, I checked with the proper user with proper rights and now I can start/stop from Powershell again
Thanks

1 Like