Node running but browser dashboard not working

dubcomesaveme · January 31, 2024, 9:06am

Good morning,

I was hoping that someone might be able to help me out with my node. I’m a bit of a novice, but got the node running on a rock 4 SE with an external 5TB HDD.

I set up and started the node with the docker command outlined in the get started guide, and using the cli dashboard it shows that the node is online and running properly.

Storage Node Dashboard ( Node Version: v1.95.1 )

======================

ID 17hj3eDtfCxFdFdzjzpknihnANcjAhi4sjVzPm8RrkL8eBwkvw
Status ONLINE
Uptime 95h24m14s
               Available          Used      Egress      Ingress
 Bandwidth           N/A     102.06 GB     3.13 GB     98.94 GB (since Jan 1)
      Disk       4.30 TB      98.95 GB
Internal 127.0.0.1:7778
External xxxxxxxxx.ddns.net:28967

However, when I go to the web UI, shows offline, 0B of storage and no satellite connections (attached image). Does anyone have any idea why this might be happening?

Any help would be much appreciated!

bre · January 31, 2024, 1:43pm

Hi @dubcomesaveme ,

Welcome to the forum!
Can you please post the last 20 lines from your logs?
https://docs.storj.io/node/faq/check-logs

This will help the team diagnose the issue.
Thank you!

dubcomesaveme · January 31, 2024, 2:24pm

Hi @bre,

Please see below:

2024-01-31T14:23:40Z 2024-01-31T14:23:40Z 2024-01-31T14:23:41Z 2024-01-31T14:23:41Z 2024-01-31T14:23:41Z 2024-01-31T14:23:41Z 2024-01-31T14:23:42Z 2024-01-31T14:23:42Z 2024-01-31T14:23:42Z 2024-01-31T14:23:42Z 2024-01-31T14:23:42Z 2024-01-31T14:23:42Z 2024-01-31T14:23:43Z 2024-01-31T14:23:43Z 2024-01-31T14:23:44Z 2024-01-31T14:23:44Z 2024-01-31T14:23:44Z 2024-01-31T14:23:44Z 2024-01-31T14:23:44Z 2024-01-31T14:23:44Z INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “2M4HRWMERNID3DNVHABUFY2AJFLCT6HOQXEVOXV32XRAY56FBETQ”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4297955776384, “Remote Address”: “79.127.220.99:44294”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “2M4HRWMERNID3DNVHABUFY2AJFLCT6HOQXEVOXV32XRAY56FBETQ”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 1024, “Remote Address”: “79.127.220.99:44294”}
INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “FVTXFLUDD6HBE562RDOM5TSTC77XVLPEZ44ZPEBNJEPIYEKEQCCA”, “Satellite ID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “Action”: “PUT”, “Available Space”: 4297955774848, “Remote Address”: “79.127.226.98:39826”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “FVTXFLUDD6HBE562RDOM5TSTC77XVLPEZ44ZPEBNJEPIYEKEQCCA”, “Satellite ID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “Action”: “PUT”, “Size”: 17152, “Remote Address”: “79.127.226.98:39826”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “4N5WYL5SCX5ZMDM6KQATXYPPG4BHSPZ2AD3ACO5WJM44R7NVLWJA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 181504, “Remote Address”: “79.127.220.98:42716”}
INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “L7RSFFW2XN4CN6PEBOLIDGCIK2OLRF5VT3DDUJNM7GIDZXB6ZKRQ”, “Satellite ID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “Action”: “PUT”, “Available Space”: 4297955575168, “Remote Address”: “79.127.226.98:55226”}
INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “PIK5JYR4GTILF6DTOOJNPLFHZMFU7TMVU5YT7NM6TUEMWG56ADMQ”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4297955575168, “Remote Address”: “79.127.220.97:41564”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “PIK5JYR4GTILF6DTOOJNPLFHZMFU7TMVU5YT7NM6TUEMWG56ADMQ”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 11008, “Remote Address”: “79.127.220.97:41564”}
INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “F6EWJVEMJP7N4DS7PUVAG45QRUNFISIZMBJJ4MNSF5PQ74COJGOA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4297955563648, “Remote Address”: “5.161.128.79:38072”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “F6EWJVEMJP7N4DS7PUVAG45QRUNFISIZMBJJ4MNSF5PQ74COJGOA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 4096, “Remote Address”: “5.161.128.79:38072”}
INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “WXRDK77AVS27R6Y6Y2TH4BQGIU3OOGT4FFBC4624254OOT3LZEKQ”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4297955559040, “Remote Address”: “79.127.219.33:46934”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “WXRDK77AVS27R6Y6Y2TH4BQGIU3OOGT4FFBC4624254OOT3LZEKQ”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 30720, “Remote Address”: “79.127.219.33:46934”}
INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “TTIGVA22FIYRXW7IWXRRHWE4RFZBRGIYS2RQ2HU2Z5N3EYXQJLMA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4297955527808, “Remote Address”: “79.127.205.225:37922”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “TTIGVA22FIYRXW7IWXRRHWE4RFZBRGIYS2RQ2HU2Z5N3EYXQJLMA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 310272, “Remote Address”: “79.127.205.225:37922”}
INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “XSW3QRIA3SZOQ6LQZOWO4O7RGCESL3P4FDLUVDADCAPDSFD4DBGQ”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4297955217024, “Remote Address”: “79.127.219.34:40782”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “XSW3QRIA3SZOQ6LQZOWO4O7RGCESL3P4FDLUVDADCAPDSFD4DBGQ”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 1536, “Remote Address”: “79.127.219.34:40782”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “BB4RLZXHOTYW345TNZEKV7X5DOXARVCMXP2AN4PLPE57QKN6BIEQ”, “Satellite ID”: “12L9ZFwhzVpuEKMUNUqkaTLGzwY9G24tbiigLiXpmZWKwmcNDDs”, “Action”: “PUT”, “Size”: 2319360, “Remote Address”: “79.127.226.97:36290”}
INFO piecestore download started {“process”: “storagenode”, “Piece ID”: “54Q3UXADAYEDOA2NXKRTKXJ2G3DRPQUWOKFTGTW4SN7TAWUPTG7Q”, “Satellite ID”: “121RTSDpyNZVcEU84Ticf2L1ntiuUimbWgfATz21tuvgk3vzoA6”, “Action”: “GET”, “Offset”: 0, “Size”: 13312, “Remote Address”: “79.127.213.33:54292”}
INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “NJS6TA3NE7IVUBLGLEMMLTCQ4VXEV7QBKFG7YJIAQ2AZYG2IESFA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4297952895104, “Remote Address”: “79.127.220.98:42716”}
INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “NJS6TA3NE7IVUBLGLEMMLTCQ4VXEV7QBKFG7YJIAQ2AZYG2IESFA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 1536, “Remote Address”: “79.127.220.98:42716”}

bre · January 31, 2024, 2:28pm

Thank you @dubcomesaveme
I’ve forwarded your question to the team and someone will return with a reply.

dubcomesaveme · January 31, 2024, 2:30pm

thanks bre, much appreciated <3

michaln · January 31, 2024, 3:03pm

Could you provide what browser you are using and output from browser console?

Knowledge · January 31, 2024, 4:14pm

Your screenshot is from 5 minutes after starting. I would wait a bit and then fully refresh the page (Not just use the refresh button in the tool itself) and it should show you different results. When a node first starts up, the dashboard doesn’t necessarily have all the correct information as the node is still running some processes which can delay it for a little bit.

dubcomesaveme · January 31, 2024, 4:18pm

Hi,

Thanks for your replies.

I am using Brave browser, the output from the console is as shown in attached picture.

I have tried refreshing it now and it says " 192.168.1.183 refused to connect."

Knowledge · January 31, 2024, 6:30pm

Is the node itself still running? You can check the logs for ‘fatal’ to see if it may have crashed.

dubcomesaveme · January 31, 2024, 9:58pm

As far as I am aware it is still running, the disk space used is increasing.

Knowledge · January 31, 2024, 10:39pm

Are you on Windows? Strange that it was working and then stopped. Firewall? I would check the logs to see if there are errors.

Alexey · February 1, 2024, 3:57am

Please try to use a different browser.

dubcomesaveme · February 1, 2024, 8:13am

Hi all,

Thanks for all the help so far.

So checking the logs, every 15 mins or so I get t he following:

2024-02-01T08:00:27Z INFO piecestore upload canceled (race lost or node shutdown) {“process”: “storagenode”, “Piece ID”: “QROSJIZMXQC2TY5CSBEOIB47Q4ZG6QYZKOS3K77OREPTPT544AWA”}

It then proceeds to upload again and confirm success.

2024-02-01T08:00:27Z INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “2XB6PMPB23KXJD37CMUS77UGPZDGIJTT62T5XSK4BG6WBRLONEHA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4289178701440, “Remote Address”: “5.161.128.79:34882”}

2024-02-01T08:00:27Z INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “2XB6PMPB23KXJD37CMUS77UGPZDGIJTT62T5XSK4BG6WBRLONEHA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 36352, “Remote Address”: “5.161.128.79:34882”}

Opening the dashboard on a different browser yields the same results.

michaln · February 1, 2024, 10:59am

A few more questions:

what operating system you are using?
did you try different browser?
are you able to provide console.address your node has configured?
can you check if you are able to access http://<node_ip>:14002/api/sno/satellites?

Knowledge · February 1, 2024, 6:27pm

The upload canceled is normal. Your node was slower than other nodes during this particular transfer. When that happens, your connection is dropped when another node has fulfilled the transfer request. This is normal behavior as all nodes lose some races.

dubcomesaveme · February 4, 2024, 7:38am

Hi Michaln,

Ubuntu 20.04.6 LTS
Yes, different browsers get the same result
console.address: 0.0.0.0:14002
This site can’t be reached

192.168.1.183 refused to connect.

Alexey · February 4, 2024, 10:26am

Then you need to check your logs for a FATAL errors, they are interrupt the Storagenode to run.

dubcomesaveme · February 5, 2024, 9:04am

Hi Alexey,

Thanks for your reply. Very newbie question here, but how do I do that please? I did a google and was looking for var/log/syslog but don’t seem to have that file

Alexey · February 6, 2024, 2:06am

For docker:

docker logs storagenode 2>&1 | grep FATAL | tail

dubcomesaveme · February 6, 2024, 9:13am

Thanks Alexey,

I was looking through the logs, and i have occasional lines such as below:

2024-01-29T05:35:48Z WARN contact:service Your node is still considered to be online but encountered an error. {“process”: “storagenode”, “Satellite ID”: “1wFTAgs9DP5RSnCqKV1eLf6N9wtk4EAtmN5DpSxcs8EjT69tGE”, “Error”: “contact: failed to ping storage node using QUIC, your node indicated error code: 0, rpc: quic: timeout: no recent network activity”}

from the command that you linked, I get the following 2 liens:

2024-02-01T07:23:29Z INFO piecestore upload started {“process”: “storagenode”, “Piece ID”: “FFOVY5SEYNDKJFATALTDKZOWDD3J5MUAMVPK7MESFULHIFFCGHEA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Available Space”: 4289464400768, “Remote Address”: “79.127.219.34:46770”}

2024-02-01T07:23:30Z INFO piecestore uploaded {“process”: “storagenode”, “Piece ID”: “FFOVY5SEYNDKJFATALTDKZOWDD3J5MUAMVPK7MESFULHIFFCGHEA”, “Satellite ID”: “12EayRS2V1kEsWESU9QMRseFhdxYxKicsiFmxrsLZHeLUtdps3S”, “Action”: “PUT”, “Size”: 372480, “Remote Address”: “79.127.219.34:46770”}