Poor download levels this month (Nov 2020)

[Alexey]

It’s to compensate a second bug:

NOV. 3, 2020: All monthly payouts have been completed

We noticed 2 mistakes in October payout. The conversion rate was off by 10% and some storage node didn’t submit all orders. Our first priority is now to fix both bugs as quickly as possible. Second priority is to regain trust. It is too early to promise anything. For now let’s say we will evaluate how we can correct the payouts as good as possible. Because fixing the bugs has the highest priority it might take a few days before we look into correcting the payout.

The first one was compensated there:

November payouts amount, an update

Hello friends! As you’re aware, we had a few issues you’ve flagged during last month’s payouts. We are still working through some issues, but we wanted to at least explain one of our interventions so far. The payout process had a bug which resulted in using a fixed rather than dynamically adjusting exchange rate during the sending of the November payout. This week, we paid out differences exceeding $1, and any wallet with a lower amount will see the balance added to the regular payout in Decemb…