Suspension & Audit Section Question

[rowdymuncher]

I was away in hospital for a few weeks and when I came back I noticed that my node had not been running for some reason. After restarting the node I noticed that in the Suspension & Audit section was showing all of the sections as having red errors. I realised this was because the node had been offline and after running the node for the last few weeks 5 out of the 6 have moved up % but one has stayed at 50% and has not moved. Please see picture attached. I am not sure why or what to do next. Any help would be greatly appreciated.

Cheers
Eff

[bre]

Hi @rowdymuncher ,
Sorry to hear you were in hospital. Hope things are well with you now. I’ll forward this to the team for some answers.

[rowdymuncher]

Fantastic Thank you.

[Alexey]

I hope you feel well!

Just keep it running. When a node comes out of the reported downtime window, its online score should get better.
See How is the online score calculated? - Node Operator for details

However, I would recommend to search for errors like “ping satellite failed” and check that your firewall/ISP doesn’t block connections to and from this specific satellite.

[rowdymuncher]

Thanks Alexey, I have left the node running and all satellites are increasing in % except for the last one that is stuck on 50% and has not moved. How do I search for any “satellite errors” I am new to this and just learning.

I appreciate all your help that you are giving me.

Cheers
Eff

[Alexey]

How do I check my logs?

Then apply filters (depending on your OS). You can take an example from there:

Suspension mode

[bney]

My node went offline for 3 weeks while I was out of town. Obviously all nodes suspended me. The node has been back online now for a week but my suspension score is not increasing at all. Will my node ever recover or shall I just dump it and start again?

[Alexey]

it could recover, but will need to be more than 30 days online. Each offline event will require another 30 days online.

[bney]

It sounds like I would be better off starting over with a new node or will it magically recover at the 30 day point? It would be nice to see that it is making progress towards recovery

[Alexey]

If your node would be disqualified - you will not miss this warning on the dashboard.
Since it’s not disqualified - it has a great chance to recover. Just make sure it’s online.

[bney]

Just received a notice that I have been suspended from us-central-1 because of audit errors. The weird thing is that us-central-1 is not on the list of 6 nodes that I talk to so not sure where this is coming from.

Your Node is Suspended

Node ID:

xxxx

Your Storage Node on the us-central-1 Satellite was suspended because it produced errors too often during audits.

You were suspended on 2022-02-26 at 15:03 UTC.

You won’t receive any new data on this Satellite until you resolve the issue causing your node to be offline. See [here].

[Alexey]

This is US1 and it should be on your dashboard. You also should see a drop in suspension score for this satellite.
You can submit an issue on GitHub to update the name US-Central-1 to US1 in such emails: Issues · storj/storj · GitHub