Hi there, our team is small (a few part-timers and 1 intern) and has many duties. Like every startup, it means we must do a lot of activities within a limited amount the 24 hours of each day. I need to say here that although there may be impatience with the time-to-launch of certain features, we as the team are the most impatient of all while we work to launch multiple community initiatives, because we have so much planned for this community that we love. (The dynamic is very similar to software development roadmapping in that regard. We can do everything but we cant do everything simultaneously)
We are always striving to show consideration to our members and listen to what people have to say.
Clear communication from both sides helps with that. The initial thread you posted did not mention a bounty was expected, and comments from multiple members were interleaved. I did not see a request for a reward in the original discussion.
We subsequently spoke about your thoughts over DM. When I understood your disappointment, which had not been clearly articulated until that point, we immediately apologized for your feelings and provided you with a timeline to get an response, so that you could find closure.
I don’t discuss the specific details of individual’s financial situations in public. In your situation was discussed with several engineers and escalating all the way up to 2 of the VPs here, a number was suggested by the team.
I reached out to you personally, to ask how we can be better in actionable ways and offered to pay you a fee for that feedback. We always want to improve our communications and our processes.
Although the official terms of the bounty program are still forthcoming, please note that responsible disclosure is a value the engineering team cares about as well. Bugs that are not disclosed responsibly will not be eligible for a payout.