Satellite suspension

[Aka985]

Hello Sirs,
2 satellites have very low values. Node have been offline couple of days, but why it is 9 and 4%?

Logs are fine:

What to do?

Regards,
Alexander

[Alexey]

Hello @Aka985,
Welcome back!

It’s a known issue with some nodes, see

Constant decline of the online score on the eu1.storj.io satellite

I have several nodes running in different locations, and on each node I’m seeing a constant decline in the online score only for the eu1.storj.io satellite since September 25. I’ve already checked the logs but haven’t found any issues. All other satellites are working fine. What could be the reason for this, and how can I investigate it further?

and

Online status degrade on ap1

Hi It’s something went wrong with ap1 satellite - I’m getting degradation in ONLINE and no obvious reasons why. I’m seeing this on an all 5 of my nodes under the same ISP. Looks like that for now: [2025-09-14_13-24-48] Stopped the docker, reload the server - not helped. Current version - v1.136.4 Whats going on? Please help logs (with docker logs storagenodeX 2>&1 | grep "error" | tail) 1st node 2025-09-05T22:08:28Z ERROR Error updating service. {"Process": "storagenode-updater"…

Perhaps this should help with EU1:

Constant decline of the online score on the eu1.storj.io satellite

auditor instance has been moved recently between cloud providers. There is a small change – but still possible – that the network of the new provider is not as reliable as the old one (GCP), and as we think it is. To further debug this issue, I moved back EU1 auditor to GCP (and planning to do the same with AP1). Let’s wait a few days and check if it helps…

You need to use these scripts to see did it help or not:

My uptime should be 100% on all satellites i have not gotten any uptime robot notifications of downtime in months

Would you mind to provide dashboard from the uptimerobot? And also, please, provide result of the command: PowerShell foreach ($item in ((Invoke-WebRequest http://localhost:14002/api/sno).Content | ConvertFrom-Json).satellites.id) { ((Invoke-WebRequest http://localhost:14002/api/sno/satellite/$item).Content | ConvertFrom-Json).auditHistory.windows | Where-Object{$_.totalCount -ne $_.onlineCount} | ForEach-Object{Write-Host $item; $_ | Format-Table -AutoSize} } bash for item in `…

If it’s helped, you shouldn’t have any recent days with missing audits in the report.

[Julio]

Stop using your dynamic DNS service.
Apparently you’ve neglected to notice this problem for several weeks.
Hardcode or script your IP into the config.yaml, or change Dyn DNS provider - STAT.

2 cents,
Julio

[Alexey]

Oh, yes, it could be related to a crappy DuckDNS or ASUS DDNS providers.
If you use one of them, please migrate to NoIP or Cloudflare.