Later today we are going to send out a bunch of automated emails to storage nodes in suspension mode and to disqualified storage nodes. You might receive multiple of these emails one from each satellite. Time to explain what you should do if you get one of these emails.
First of all, give us feedback. Is the email useful for you? Is there something you would like us to change? Yes, the first email might arrive a bit late. In the future, we send out these emails a few hours after you got disqualified or suspended. Is your storage node dashboard showing a suspension warning (new with v1.3.2) but you didn’t receive the email warning?
If you receive the suspension email it is time to fix your storage node. The suspension email is the last warning. Soon (in about 2 weeks) we will start disqualifying storage nodes that didn’t manage to exit suspension mode in time. The score we are using is not displayed on the storage node dashboard. You can get suspended and later disqualified even with a 100% audit score. The suspension mode has a separate calculation that is not displayed on the storage node dashboard and not available on the storage node API. So please take the suspension warning seriously.
Now you might ask how can you get out of suspension mode. Please take a look at your storage node log to find out why audits are failing. If you need any help you can ask here in the forum. A storage node in suspension mode will not get selected for new uploads but will still receive audit requests. If you can fix the problem on your storage node you should get out of suspension mode within a few successful audits.
What is the difference between suspension mode and disqualification?
Corrupted or missing data => permanent disqualification
Other audit errors => suspension mode with the option to recover
Don’t get out of suspension mode in time => permanent disqualification
(Credits to @BrightSilence for this easy explanation )
More technical information about suspension mode can be found here: Design Draft: Storage Node "Suspended" State